Systems Infrastructure Analyst

Vacancy Number: 1933

Job Profile

The Systems Infrastructure Analyst provides technical expertise in installation, maintenance and monitoring of specific IT systems to ensure their optimal and effective utilization. The incumbent must have thorough knowledge of different computer software and hardware platforms. S/he is the primary point of contact for IT support within the organization.

Duties and Responsibilities

User support

• Performs regular IT tasks in all areas such as systems administration, monitoring, patching, scripting and database administration.
• Provides service desk support for incoming queries and issues related to computer systems, software and other hardware.
• Maintains and secures appliances, desktops and servers implementations.
• Guarantees the availability of printer systems.
• Resolves hardware incidents and initiates warranty repairs.
• Responsible for user account management, including on-boarding and off-boarding of users, access rights and group membership administration and user mailbox administration.

Infrastructure maintenance

• Supports the Senior Infrastructure Officer in the implementation of IT infrastructure projects.
• Monitors systems, infrastructure, network, and ensures improvements of performance, availability and usability.
• Implements security measures and ensures data integrity.
• Implements cyber security solutions governed by the CISO.
• Monitors and reports on SLAs defined with external partners and consultants.
• Deals with all departments/units on the subject of IT services.

Knowledge Management and Innovations

• Maintains and updates knowledge base articles.
• Recommends alternative technologies or improvements to enhance information systems to support organizational goals.
• Develops training materials and user documentation.
• Keeps abreast of latest technology trends and developments.
• Reviews technical architectures and proposes improvements to satisfy forecasted requirements.

Carries out other related tasks assigned by the Head of Infrastructure and IT Director.

Qualifications and Experience

• Bachelor’s degree in Computer Science or a related field.
• A minimum of 5 years relevant professional experience.
• Additional IT certifications and other relevant certifications are an addedd advantage.
• Very good knowledge in Microsoft On-premise Operating Systems is desirable.
• Very good knowledge of Microsoft Desktop and Microsoft Office products is desirable.
• Experience with Cisco equipment and solutions is desirable.
• Experience in security solutions is desirable.
• Knowledge of maintaining a VMware environment is desirable.
• Experience in Cloud technologies is desirable.
• PowerShell Scripting is desirable.
• Familiarity with SAP, OPEN Text is highly desirable.
• Proficiency in Microsoft Office suite, including Word, Excel and PowerPoint.
• Fluent in English and German. Good working knowledge of Arabic, French or Spanish is an added advantage.

Competencies

• Subject Matter Knowledge – The in-depth understanding and expertise in specific fields relevant to the OPEC Fund’s operations and the individual’s role.
• Collaboration and Teamwork – The ability to effectively work with colleagues, stakeholders and partners to achieve shared goals.
• Communication – The ability to relay ideas, information and messages effectively and succinctly to a variety of audiences.
• Customer Centricity – The ability to focus on comprehending and addressing customer needs; consistently deliver exceptional service and foster strong, lasting customer relationships.
• Effective Planning and Follow Up – The ability to set clear goals and priorities; skillfully organize tasks for efficiency; consistently follow through on commitments and plans.
• Problem Solving Ability – The ability to identify issues adeptly, delve into root causes, and devise pragmatic solutions; demonstrate ingenuity and resourcefulness in overcoming challenges.
• Sense of Responsibility – The ability to demonstrate ownership and accountability in tasks and outcomes; uphold reliability and commitment to fulfilling responsibilities.