This assignment will backfill the position of the Deputy Country Director, Program Support (DCD-PS) for CARE Bangladesh office. The selected incumbent will provide support in the robust startup of 3-4 large USAID and FCDO projects, by strengthening the integration of all PS functions with program through engaging and fostering positive collaboration. It is expected that the position will help strengthen the compliance ecology of CO and grants management for a growth phase and larger portfolio.
Furthermore, the position will provide leadership, and is responsible for smooth running of the Country Office’s (CO) Human Resources (HR), Business Services (Administrative, Transport Service Department, Procurement and Safety and Security), Information and Communication Technology (ICT), Government Affairs and Award Management (GAAM), Field Operations Coordination (FOC) and other Support systems, processes and functions in line with CARE strategy and vision. As a key member of the CO’s 9 person Senior Management Team (SMT) s/he will participate in and be responsible for the strategic leadership and direction in the CO including the promotion of CARE’s “core values” and GED efforts.

Responsibilities:

1. Ensure Core Organizational processes are viable and responsive to country office mission and programming priorities:
   • Develop and organize activities of PS Department to provide timely and effective support to CO program to ensure objectives are met.
   • Fosters links between Program and Program Support ensuring seamless coordination and support for program management.
   • Lead business process improvements for the CO operations to bring about efficiency and effectiveness to the CO.
   • Responsible for staff management, development and coaching.
2. Policy and Operations Systems Development, Review and Implementation:
   • Initiate new, revise existing PS/operations policies, systems and procedures in-line organization global/regional policies.
   • Ensures CO compliance with donor rules and regulations in all PS/Operations functions.
3. Tracks and trouble shoots business units performance ensuring appropriate remedies and adjustments:
   • Responsible for achieving all program support related performance indicators from CO performance dashboard.
   • Support internal audit team to ensure effective internal control systems and that assets and resources and CARE are appropriately safeguarded.
   • Coordination of functional units operations budgets in line with agreed plans.
   • Approve and ensure spending of PS/Operations budget is in line with donor requirement.
4. Team Management and Leadership:
   • Provide supervision & management for direct reports and lead the establishment and functioning of a strong, effective and coordinated team
   • Ensure that functional units under PS/Operations are organized in the best way possible, i.e the structure is the most appropriate aligning to the goals of the unit and the situation
   • Ensure that these units achieve the goals they have set for themselves by: providing guidance and momentum to the planning process; monitoring progress on a regular basis and checking that the objectives remain relevant and redirecting efforts as needed.
5. Oversee legal, statutory relations and ensure a viable program support structure:
   • Ensure that support systems and structures are in place to meet program needs and that they are compliant with relevant internal and external policies and procedures.
   • Review organizational capability and future needs and lead on improved service provision throughout the CO. This will include consideration of possible new organizational structures and business models as appropriate.

Qualifications:

• Masters in Business Administration, or similar
• Minimum of 12 years’ experience in program support and operations in large international NGO with a minimum of 5 years at the senior leadership position.
• Good knowledge and experience in institutionalizing compliance and accountability system and procedures.
• Sound knowledge and hands on experience of internal and external audit requirements.
• Demonstrated skills and motivation towards gender and cultural sensitivities, valuing diversity and championing organizational and staff diversity, upholding the organizational core values.
• Demonstrated experience and success in developing operational systems, processes and supporting policy.
• Bachelors in HR, Business Administration coupled with overseas NGO experience.
• 8 years in a similar position – senior managerial role in a multi-dimensional organization or company.
• International Development Experience.
• Fluent English both written and spoken.
• Proven experience of mentoring, training and delegating.
• Fundamental knowledge and use of Peoples Soft and Budgetary Software.
• Analytical skills as they relate to business processes.
• Excellent interpersonal and team building skills.
• Accomplished facilitator and presenter.
• Excellent negotiation skills.
• Fluency in written and spoken Bangla.