Position: Team Leader, Data Services

Reports to: Head of Data Analytics                            

Supervision of: Data services team

Budget responsibility: Yes

Duty Station: NRC Geneva, NRC UK, NRC Jordan, NRC Kenya

Travel: Upon request, not on a regular basis                                

Duration & contract type: 100%, permanent contract subject to funding

Starting date: 1st January 2024

Eligibility: Must have the right to live and work in duty station location

About ACAPS

ACAPS is dedicated to helping humanitarians make better decisions. We want to put evidence at the heart of decision-making. To achieve this, we collaborate with a variety of partners across the humanitarian sector and beyond. We strive to be an evolving platform providing:

• Independent analysis to support evidence-based decision making for humanitarian operations.
• Deployment of experts to support assessments and analysis in crisis.
• Innovative approaches to collect more reliable and timely data and conduct rigorous analysis
• Capacity development of humanitarian actors to carry out better needs assessments and analysis.

Purpose of the position 

The purpose of this position is to ensure that ACAPS data products are innovative, relevant, and high-quality, and in line with ACAPS strategic goals. This role will be leading the Data Services team which provides cross-cutting support to all other teams, ensuring coherent data collection, use of data and stronger data literacy and knowledge across the organization.

In addition, the Data Services Manager will ensure the cross-organizational coherence of ACAPS methodologies on data analysis and visualization.

Role and responsibilities

Generic responsibilities 

• Lead the Data Services team in producing and further developing data products for both internal and external users.
• Strengthen data collection, information management, knowledge management and data literacy across ACAPS.
• Build collaborative partnerships with external users and partners, including donors
• Other duties as appropriate.

Specific responsibilities 

• Team management
  • Manage the composition, structure and activities of the Data Services team to meet needs as defined in mission/strategy.
  • Handle the recruitment of team members, and the performance appraisal and development plan management of the team.
  • Act as the budget holder for Data Services projects.
  • Support reporting processes, in coordination with the Grant Officer.
  • Write and develop new proposals for fundraising purposes, with the support of the Head of Support, Head of Data Analytics, and the Grant Officer.
• Enable cross-organization coherence in data collection and development and adoption of data products
  • Conceptualise, design, and manage the production of data products (datasets, data analysis, visualisations etc.)
  • Ensure and improve the quality of data products.
  • Develop monitoring processes for data products.
• External relations and partnerships
  • Engage with donors of the team and users of the external products.
  • Represent ACAPS within the INFORM group.
  • Represent ACAPS in external technical groups as needed and develop ACAPS position on different analytical frameworks together with the expert analysts and team leaders.
  • Develop technical partnerships with expert entities working on data collection and analysis (Centre for Humanitarian Data, DHS etc.)
• Other duties (as appropriate)
  • Support short term or emergency projects through advice on data collection and analysis models and tools.
  • Carry short deployments (visiting the teams or developing new opportunities) as necessary.

Critical interfaces

• Reports to the Head of Data analytics.
• Participates in ACAPS extended management team.
• Closely coordinates and collaborates with ACAPS senior management team.
• Closely coordinates and collaborates with ACAPS various analysis teams.
• Coordinates and collaborates with technical partners.
• Maintains a fruitful dialogue with actual or potential donors.

Competencies

Professional competencies

Generic competencies

• Proposes innovative ideas and new solutions to challenges.
• Excellent time management skills and ability to organize multiple, simultaneous tasks, and deliver results within a specified period.
• Demonstrated problem solving skills and results oriented approach. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Proven ability to work strategically to set goals and flexibility and creativity in realizing them.
• Outstanding coordination, communication, and inter-personal skills, including capacity to persuade and influence others, convey information effectively, as well as adjust actions in relation to others’ actions.
• Demonstrated analytical skills and written clarity, including ability to understand complex concepts and problems and synthetize information.

Context/ Specific skills, knowledge and experience 

• Postgraduate degree in data science, computer science, social sciences, or other relevant subjects.
• At least 5 years field or headquarters experience in the humanitarian sector.
• Proven understanding and application of data processes, data analysis, and quantitative research methods.
• Good knowledge of Python, as well as AWS tools and frameworks.
• Solid understanding of the principles of emergency preparedness, response and early recovery.
• Fluent written and oral communication skills in English.
• Ability to communicate effectively in writing as appropriate for the needs of the audience.
• Attention to detail.

Behavioural competencies

• Communicating with impact and respect
• Working with people
• Deciding and Initiating Action
• Planning and delivering results
• Adapting and Responding to Change
• Adhering to Principles and Values

Operate in line with the ACAPS values.

ACAPS is a dynamic and independent organisation. Our culture is enshrined in the ACAPS values (here). The post holder is expected to develop the position in line with these values. The ACAPS values live in the way we manage our teams, create our content and engage with stakeholders.

Performance Management 

The employee will be accountable for the responsibilities and the competencies. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Performance Review Template