Properties

• Function title: Team Leader Employee Experience
• Reference: MA-2025-AD/886
• Location: Maastricht
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Maastricht
• Nature of competition: Internal and external competition
• Applicable regulations: General conditions of employment governing servants at the EUROCONTROL Maastricht Centre
• Type of post: Administrator
• Job level: AD6-AD9 – Check salary simulations for the basic grade
• Generic job title: Team Leader
• Number of posts: 1
• Duration of appointment: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security provisions
• Directorate/Service: MUAC/DIR/HRM/EE – Employee Experience team
• Working arrangement: Hybrid work (A blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
• Competition publication date: 20/03/2025
• Competition closing date: 17/04/2025 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the The Directorate Maastricht Upper Area Control Centre, the Human Resources (HR) team is supporting the Director in the implementation and development of the HR processes and activities as defined by the Agency. It ensures the provision of HR support for MUAC staff and manages the relationship with corporate HR services.

Your role

Your role will be to:

• Plan, manage, and monitor the Employee Experience team’s (+/-6 team members) output, including resource allocation, objective-setting, and performance evaluation. Address performance issues though training, coaching, etc. to ensure required competencies are available when needed.
• Support budget and resource planning, ensuring that the team has the resources necessary to meet its objectives and that activities are aligned with the overall HRM strategy.
• Oversee and ensure accuracy in HR administrative processes including family and operational allowances, worktime and leave management, career administration, employee benefits and entitlements, pay and pension in line with applicable legal provisions.
• Oversee and coordinate activities related to staff planning, including collecting relevant data, tracking modifications, and ensuring up-to-date workforce planning information. Contribute to workforce planning by providing insights and supporting data-driven decision-making.
• Ensure compliance by overseeing the correct application of internal policies, EUROCONTROL’s rules and regulations related to allowances, employee benefits, and reimbursement of expenses.
• Act as a key point of contact for escalated employee queries, proactively addressing concerns and collaborating with other HR teams to enhance overall employee satisfaction and experience.
• Support the MUAC rewards process by identifying eligibilities and budgetary allocation in alignment with applicable policies.
• Provide expertise and advice to MUAC management on complex HR administrative issues, particularly those requiring coordination across multiple HR teams.
• Identify opportunities to optimise HR processes by streamlining administrative workflows and implementing automation initiatives in data management, reducing manual effort in employee records, worktime and leave tracking, benefits administration, and reporting to enhance efficiency, accuracy, and employee experience.
• Ensure that the Employee Experience team acts as the central data source for HR administrative information, ensuring that all employee records are up-to-date, securely stored, and accessible only to authorised personnel.
• Collaborate with other MUAC HR teams (e.g., Talent Management, Recruitment, Organisational Design) and relevant teams at headquarters to identify and implement practical, employee-centric solutions for administrative challenges, ensuring consistency, efficiency, and alignment with best practices while adapting to MUAC-specific needs.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Completed university studies of 4 years in a relevant domain (e.g., Human Resources, Law, Business Administration) and a minimum of 3 years relevant working experience
  OR
• Completed university studies of 3 years in a relevant domain (e.g., Human Resources, Law, Business Administration) and a minimum of 4 years relevant working experience.
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• A minimum of 3 years relevant working experience.
• Experience in Human Resources. Experience in employee administration, benefits management or HR operations would be a strong asset.
• Experience in people management or supervision, or ability to lead a team.
• Experience in streamlining HR administrative workflows, implementing automation solutions, and driving efficiency improvements.
• Experience in handling employee queries, collaborating with various HR teams, and providing advisory support to senior management.
• Experience with HRIS (Human Resource Information Systems), data management tools, and workflow automation platforms.
• The following knowledge/experience will be considered an asset:
  • Experience in leading/participating in HR-related projects and implementing new policies or procedures.
  • Experience ensuring compliance with employment standards, workplace policies, and legal requirements.
  • Understanding of HR operations in an international or European organisational context.
  • Spoken and written French as an independent user (B1/B2).
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• Managing people: You implement effective people management practices.
• Customer focus: You adapt services to respond to customer needs.
• Communication: You foster two-way communication.
• Planning & organisation: You plan ahead and adapt as required.
• Team work: You foster teamwork.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1/2.
  The levels relate to the Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate may be required to provide documentary evidence confirming they meet the minimum education requirements. They will be informed if and when specific evidence is needed. Please note that no offer (for external candidates) or appointment (for internal candidates) will be made until the necessary evidence, if required, is validated.
• The selected candidate will be offered a contract for a duration of five (5) years in accordance with the provisions of the Staff Regulations governing officials at EUROCONTROL. This contract may be renewed for a total duration of up to nine (9) years, or it may be converted into an undetermined contract.
• The selected candidate must successfully complete a probationary period of nine (9) months before being established in the post.
• Internal candidates
  • If selected, the person will keep their current type of appointment duration (undetermined or determined).
  • The internal staff member with a determined contract will be offered, in principle, an appointment for 5 Year(s) with a maximum total duration of 9 years.
  • This post entails management activities. Established staff members will therefore have to serve a confirmation period of 9 months. This period may be shortened to 6 months if the successful candidate is appointed following a competition preceded by a previous temporary assignment to the post for which s/he was selected. The Director General may also decide not to make subject to this provision if that official has previously been assigned, for a period of 2 years or more, to a post similar to that for which he has been selected and which entailed the same level of management responsibilities.
• The successful candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.