UNICEF is committed to diversity and inclusion and gender equity within its workforce, and encourages all qualified candidates, irrespective of nationality, religious and ethnic backgrounds, gender identity and sexual orientation, as well as persons living with disabilities, to apply to become a part of the organization. UNICEF’s office is accessible to a certain extent, and employees are entitled to reasonable accommodations that are needed for ensuring equitable working conditions.

Under the supervision of the Fundraising Officer (Individual Fundraising), the Team Leader will be responsible for a set of assignments that will include the following:

• Representing UNICEF, its vision and mission in a professional manner
• Mentoring and supporting the existing and new facers
• Conducting continuous research and updating of knowledge through the UNICEF website, social media, newsletters and through attendance at team meetings
• Collecting and handling sensitive donor information with the highest regard for confidentiality and information security
• Controlling and monitoring the work of face-to-face fundraisers through the provision of guidance and support, as well as quality control check-ups
• Following the instructions and procedures on how the work is to be delivered; reporting and communicating to the Supervisor
• Adhering to the work schedule and timely delivery and handover of all paperwork (timesheets, standing order forms, donor inquiries, etc.) to the Office
• Performing the acquisition of new pledge donors
• Providing support in administration as needed
• Providing support throughout recruitment and education process for all new face to face fundraisers

One Team Leader is expected to manage a team of up to 5 face-to-face fundraisers.

The team leaders are expected to work up to 21 days per month, 8 hours per day, through flexible shifts that will secure their presence in the field to cover the shifts of engagement of the facers.

Knowledge/Expertise/Skills required:

• Completed secondary education.
• Experience in Face-to-Face Fundraising.
• Understanding of the UNICEF brand and general knowledge of UNICEF activities.
• Understanding of marketing with an ethical approach.
• Eagerness to learn.
• Proven ability to set priorities, meet deadlines and provide deliverables.
• Ability to be both a proactive leader and a hands-on participant in a collaborative work environment focused on achieving results.
• Excellent interpersonal and teamwork skills.
• Ability to clearly communicate ideas and thoughts both verbally and in writing in Serbian and English language.
• Computer literacy in MS Office (Word, Excel) and experience of using a database for customer relationship management.

Important notes:

Incomplete applications will not be taken into consideration.

Only shortlisted candidates will be notified and advance to the next stage of the selection process.

For every child, you must demonstrate UNICEF’s core values of Care, Respect, Integrity, Trust, Accountability and Sustainability.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.