Org. Setting and Reporting

This position is located in the Field Technology Unit of the United Nations Interim Security Force for Abyei (UNISFA), duty station Abyei. The incumbent will report directly to the Chief, FTS or their designate.

Responsibilities

Within delegated authority, the Telecommunications Assistant will be responsible for the following duties: BILLING • Supervises the Telephone Billing Unit based on the guidelines defined in the SOP for the Communications and Information Technology Section. • Ensures that guidelines for Telephone Control, Procedures and Accountability are fully complied with as described in the various Administrative and Information Circulars; • Prepares recurring reports on telephone accounts, compiles cost estimates and projected budget requirements as well as assisting in the preparation of budget and audit reports. • Assesses and evaluates the costs of all services received, and provides reports as required on trends of costs and variations in the billing of all services being utilised; • Assumes responsibilities for the stock of all satellite and mobile phones purchased for the Mission; • Oversees and provides detailed work direction to junior staff within the unit. • Performs other related duties as required. ASSETS • Supervises the operations within the Assets Management Unit • Has responsibility for the management of all FTS assets and associated equipment, expendable items and spare parts assigned to FTS and for the movement of equipment throughout the Mission area. • Oversees physical inventory checks as per mission policy. • Oversees and provides work direction to junior staff within the unit; Operations Support. • Provides assistance to Section/Unit Chief related to the administration of the section/unit’s human resource activities, e.g., placement, relocation, performance appraisal, job classification reviews, separation of staff members, training etc., ensuring consistency in the application of UN rules and procedures; • Assists in the preparation of budget performance submissions; prepares various standard financial reports and statistical tables; Provides details and input on the preliminary reviews of relevant expenditures, and compares same with approved budget; • Assists with the review of requisitions for goods and services to ensure (a) correct objects of expenditure have been charged and (b) availability of funds. • Assists with the coordination of other administrative duties, such as: the administration of the section/unit’s travel programme; monitoring accounts and payment to vendors and individual contractors for services; physical space planning; and coordinating administrative arrangements for seminars, conferences and meetings; provides guidance, training and supervision to junior staff in the area of administration within the Section/Unit COMMUNICATIONS CENTRE SUPPORT: • Supervises the operation of the Communications Centre on 24/7/365 basis; • Oversees and provides work direction to junior staff within the unit; May serve as the Crypto custodian for the Mission; • Develops, revises, and updates the Standard Operating Procedures (SOPs) for the Communications Centre including the distribution lists; • Oversees the accurate processing of all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner. • Coordinates the installation, commissioning, and maintenance of the encrypted voice and facsimile devices within the unit. • Observes and monitors the reliability of the communications equipment facilities; identifies any system malfunctions that might affect the efficiency and effectiveness of communications centre and escalates to appropriate technical staff; • Oversees the maintenance of a proper filing system of all outgoing and incoming daily correspondences; Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre. OPERATIONS SUPPORT: • Provides assistance to the Unit Chief related to the administration of the section/unit’s human resource activities, e.g., placement, relocation, performance appraisal, job classification reviews, separation of staff members, training etc., ensuring consistency in the application of UN rules and procedures; • Assists with the coordination of ICT services for the Mission’s senior management and administration offices; • Assists in the preparation of budget performance submissions; prepares various standard financial reports and statistical tables; Provides details and input on the preliminary reviews of relevant expenditures, and compares same with approved budget; • Assists with the review of requisitions for goods and services to ensure (a) correct objects of expenditure have been charged and (b) availability of funds; • Assists with the coordination of other administrative duties, such as: the administration of the section/unit’s travel programme; monitoring accounts and payment to vendors and individual contractors for services; physical space planning; and coordinating administrative arrangements for seminars, conferences and meetings; • Provides guidance, training and supervision to junior staff in administration within the section/unit. INNOVATIONS AND TECHNOLOGY SUPPORT: • Liaise with UN Global Support Centre on Enterprise deployment. • Provide Information Technology Support to Internet of Things (IoT) initiatives including but not limited to Field Remote Infrastructure Monitoring, Unite FRIM Core Services, Automation and Remote Control of Resources. • Provides Analytical support on Readings obtained from meters and provides ICT support for IoT stakeholders including Engineering, Fuel Unit, Aviation and Facilities and Environmental Unit. • Facilitates Dashboard and Mobile App presentation design and analysis with UNGSC developers and programmers. • Manages Project Management support for Mission Priority support such as CCTV, Perimeter Sensors and Addressable Fire Systems. OTHER DUTIES AND RESPONSIBILITIES: • Ensures that all required spare parts and supplies are in place; • Coordinates the scheduled and preventative and corrective maintenance on ICT equipment. • Coordinates with the asset management unit for proper inventory records; • Organises the R&I of new equipment inspection; • Assists in formulating training curriculum and of in-house training programs for staff and others within the unit. • Performs other duties as required.

Competencies

PROFESSIONALISM: Knowledge of ICT and ICT applications and good technical skills. Ability to perform a broad range of administrative functions, e.g., budget/work programme, human resources, database management, etc. Ability to apply knowledge of various United Nations administrative, financial and human resources rules and regulations in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. COMMUNICATION: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to clients.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Certificate of MITEL (MX-One) is required. Prince 2 certificate is required.

Work Experience

At least 8 years of experience in providing ICT operational support services related to assets, telephone billing, communications center, and/or ICT operations support is required. At least 5 years of experience in international operations in a conflict/post conflict environment is required. At least 2 years of experience with the installation and maintenance of FRIM devices and Smart Camp Technology is required. At least 5 years of experience in using ICT Assets Management System within the UN common system is required Experience in administration, budgeting, staffing, performance management, and reporting is desirable. Prior experience as Umoja/SAP Security Liaison Officer is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English (both oral and written) is required, knowledge of the other is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.