Org. Setting and Reporting

This position is located in the Field Technology Section of the United Nations Mission in South Sudan (UNMISS), with duty station Juba. The incumbent will report to the Telecommunications Technician.

Responsibilities

Within delegated authority, the Telecommunications Assistant will be responsible for the following responsibilities:

Billing:
– Assists on Technical issues to Telephone billing unit (TBU) staff on PINCODE.
– Monitor the e-billing to ensure all PINCODE assigned and issued by TBU are captured.
– Assist TBU staff in case of any issue highlighted.
– Coordinate with PSTN service provider to ensure DID/DOD services are operational.
– Ensure all Official issued Mobile numbers are accessible form Mission desk Phone.
– Coordinate with TBU staff on issued Zain list accuracy.
– Modify or delete official Sim numbers from system based on TBU staff information.
– Performs any other related duties as required.

Assets Management:
– Assists in the receiving, inspecting and verification of all incoming Telephony assets and supplies.
– Assists in preparation of the scheduling of deliveries of Telephony end user terminal to users and coordinates returns in case of check out or faulty.
– Ensures that all the required spare parts and supplies are in place to minimize downtime.
– Liaises with the asset management unit regarding the upkeep of proper inventory records.
– Prepare distribution list of Telephony accessories for shipment to field locations.
– Performs any other duties as required.

Operations Support:
– Act on work orders assigned by the unit supervisor or FTS service desk.
– Carries out Installation and Configuration of Cisco UCM Servers, CUC (Cisco unity connections), IM & Presence.
– Carries out regularly scheduled preventative and corrective maintenance on telecommunications installations and equipment.
– Deployment of CUCM, IM and Presence, Cisco unity (CUC) and Jabber.
– Provide support in IP Phone configuration, installation, relocation, and repair.
– Ensure all Cisco UCM servers network connectivity and grounding, mitigate risk of equipment and services failure.
– Perform troubleshooting to isolate and diagnose network problems.
– Resolve complex Voice call issues with multiple variables.
– Troubleshooting skills for VOIP Protocols, SIP trunks, IP Phone registration, CDR, backup, root cause analysis through logs, voice mail and other features.
– Manage and ensure optimal operation of Telephony services Mission wide.
– Coordinate with other units to ensure internal and external Telephony services are operational.
– Plan training and mentor other national colleagues or clients in the field of Cisco unified communications and services.
– Assist with the preparation of specifications for the requisition of CUCM equipment, accessories and services related to operational requirement of the Mission Telephony network.
– Coordinate with PSTN service provider for SIP Integration and services 100% accessibility.
– Assists in the receiving / inspection of new equipment on technical specification as per PO.
– Carries out the installation of Auxiliary equipment such as uninterrupted power supplies.
– Programming, testing, and commissioning of new equipment before deployment.
– Coordinates with the network Management and Satellite (VSAT) Unit on Latency issues.
– Ensure Voice traffic smooth flow through GSC as well as internally.
– Assist to support with analogue extension line for Audio Conferences, PIO production rooms and TCC’s Military Components
– Coordinate with Microwave unit for VOIP availability for remote locations.
– Coordinate with NMU and SMU teams for Voice VLAN deployment, DNS, and network ports issue resolutions.
– Performs other duties as required.

Other duties and responsibilities:
– Ensures that all the required spare parts and supplies are in place to minimize downtime of ICT equipment.
– Assists with the regular preventative and corrective maintenance on Telephony equipment.
– Coordinates with the asset management unit regarding the upkeep of proper inventory records.
– Assists and organizes the receiving/inspection of new equipment.
– Assists with the installation of auxiliary equipment such as power supplies, UPS, Voltage Regulators, DC converters and various protection and remote-control systems.
– Coordinates with the infrastructure Unit to resolve any infrastructure glitches.
– Coordinates the activities associated with trenching, external / internal wiring, and conduit installations.
– Perform checking In and out of Mission Staff, update Tel directory and retrieve end user equipment.
– Assists other technical departments in the installation of switching equipment, main and sub distribution frames and assist with RF transmission lines and accessories as required.
– Troubleshooting with the regional team on issues relating to voice calling issues and resolve it remotely.

Competencies

• PROFESSIONALISM: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Certification (CCNA)/diploma in Telecommunications / information technology or another related field is required.

Work Experience

At least three (03) years of working experience in providing ICT operational support services related to assets, telephone billing, communications center, and/or ICT operations support is required. The minimum years of relevant experience is reduced to one (1) for candidates who possess a first-level university degree or higher.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

Qualified women that meet the requirements of this job opening are particularly encouraged to apply and will be given full consideration in accordance with the United Nations efforts to increase women participation in its workforce.

This post is located in Juba. Please note that anyone selected will be required to report for duty in that location on the agreed date and will also be expected to arrange their own accommodations. There is no UN provided accommodation. If the selected candidate is unable to report to the identified Duty Station, the contract will be considered void.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.