Org. Setting and Reporting

The incumbent is responsible to the Head, Infrastructure and Operations Section, P4, HQ Amman or Field, IMT Infrastructure Officer in the Field to whom s/he may be assigned.

Responsibilities

Manages and implements HQ/Field Infrastructure Networking and Telecommunications services in terms of deploying, monitoring, operating and documenting adequate and reliable service, in line with established Agency Infrastructure Strategy, policies and technical instructions. Is responsible for implementing and administering all operational tasks of the systems required for delivering the HQ/Field infrastructure networking services, which include: – Local Area Network (LAN) and Wide Area Network (WAN) Switches and Routers; – WAN Bandwidth Hardware (HW)/Software (SW) Monitoring Tools; – Satellite wide area network (SWAN) Data & Voice Connectivity; – Public Switched Telephone Network (PSTN) Data Connectivity (Integrated Services Digital Network (ISDN), Leased Lines, Frame Relay, Multiprotocol Label Switching (MPLS); – Converged Data, Voice and Video Internet Protocol (IP) Connectivity; – Remote Access Services (Dial-up, Virtual Private Network (VPN). Provides first level infrastructure technical support to the HQ/Field staff on issues related to LAN, WAN, HW, SW, PSTN, ISDN, MPLS, IP and VPN; makes necessary technical changes as a result of support issues. Provides input on projected and new telecom and network infrastructure hardware, software and licenses capacity requirements, sharing the Field’s specific needs; participates in implementation design plans, tests and rolling out. Introduces configuration changes with minimal disruption including the following: – Applying Operating System (OS) updates; – Modifying and applying changes to device configuration; – Adding new devices for new sites; – Processing scripts used to administer devices; – Changing IP Schema and Routing Configurations; – Configure VPN connectivity; – Configure Bandwidth Quality of Service (QoS) Advises, contributes and provides recommendations on Infrastructure hardware, software and licenses systems and policies. Keeps abreast of latest telecommunication technology developments and Cloud services impacting telecommunication; makes relevant recommendations. Performs other duties as may be assigned by the supervisor.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Planning and Organizing Learning and Researching Creating and Innovating Coping with Pressure and Setbacks Relating and Networking

Education

A university degree from an accredited educational institution in telecommunications, computer or electrical engineering or other related discipline. CISCO Certified Network Administrator (CCNA) certification.

Job – Specific Qualification

Not available.

Work Experience

At least five years of progressively responsible and relevant professional experience in telecommunications network systems, is required. Knowledge and experience in network Switches, Routers and Wireless systems including centralized monitoring and management in large scale, high availability environments, is required. Knowledge and experience of large scale LAN/WAN switching and routing implementation and operation, is required. Experience in installing and maintaining secure network communications (VPN), firewalls, intrusion detection/prevention systems and secure remote authentication solutions, is required. Knowledge and experience with bandwidth management tools and techniques), is required.

Languages

Very good command of written and spoken English and Arabic.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Please make sure that your application is filled properly, correctly, and completely; any missing or incomplete information may lead to the rejection of the application by the system. If the recruitment process generates a large number of applicants who pass the test, the Agency may interview only the top passing applicants to ensure sufficient number of candidates to be listed on a recommended list or an employment roster based on the Agency’s needs. This is intended to ensure efficiency and timeliness of the recruitment process. Type of Contract: Fixed Term Appointment Duration of Contract on Fixed-Term appointment: 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need. This vacancy notice is open to internal candidates. Only candidates residing in Lebanon, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Lebanon, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed professionals wishing to make a change. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. Only applications that have been fully completed in UNRWA’s online e-recruitment system (Inspira) will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. Candidates (internal) must declare when filling the family details in their Inspira profile whether they have any close relative (father, mother, brother, sister, son and daughter) working in the United Nations Secretariat which encompasses all organizations in the United Nations System including UNRWA. Non-declaration of a close relative working in the UN system will lead to immediate disqualification of the candidate. No candidate is entitled to be provided a copy of his or her scored test or be informed of the scores given, or the tests and scores given to other candidates. A candidate does not have the right to request his or her test to be reassessed or to be given an opportunity to repeat the test. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under “Category” RLG, scroll down to see all categories, then select their local grade. Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Desirable qualification: -CISCO Certified Network Professional (CCNP) certification. -Technical training in Very Small Aperture Terminal (VSAT), Private Automated Branch Exchange (PABX), Voice-Over-Internet Protocol (VOIP) Systems. -Knowledge and experience of high availability, SLAs, change management as defined by Information Technology Infrastructure Library (ITIL) with emphasis on principals of Microsoft Operations Framework (MOF). -ITIL training and certification. -Knowledge of UNRWA’s operations and computer facilities environment. Conditions of service: The monthly earnings will start from USD 1,778.75 (Monthly Salary 1,542.5 + SOA 4.49%= USD 69.25 +Supplementary Allowance USD 167) Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Candidates need to check the Junk Email as emails from INSPIRA may go to Junk; it is the candidate’s responsibility to check his/her email. Additional information: The incumbent may be required to travel in Agency’s area of operations; The incumbent may be required to work outside normal duty hours and on call basis. The vacancy will be shown on INSPIRA after 24 hours from the posting date. Sending CVs by email are not acceptable and they will be automatically ignored. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. In line with this mission, the Agency works towards five strategic outcomes: (a) Palestine refugee rights under international law are protected and promoted; (b) Palestine refugee health is protect and disease burden is reduced; (c) school – age children complete quality, equitable and inclusive basic education; (d) Palestine refugee capabilities are strengthened for increased livelihood opportunities; and (e) Palestine refugees are able to meet their basic human needs of food, shelter and environmental health. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. UNRWA is a United Nations agency whose staff are therefore expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment. The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description. For queries and questions please contact [email protected] (no CVs are to be sent to this email). We are pleased to announce that applications for internship/volunteer assignments are now open. We invite all interested individuals to submit their applications through the following link: https://docs.google.com/forms/d/e/1FAIpQLSeXdiVz61BAUCSXAnx9Bn0y0erblqKBt7xia_YM3M167nIBGw/viewform?usp=sf_link. Please find below the link to a video that guides applicants on how to apply to Job Openings that approach you for guidance: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view?usp=sharing For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.