Org. Setting and Reporting

This position is located in the Language Training Programme (LTP), Centre for Learning and Multilingualism (CLM) of the Human Resources Management Service (HRMS) in the Division of Administration (DA) at the United Nations Office at Geneva (UNOG). The incumbent will report to the Training Officer.

Responsibilities

Under the direct supervision of the Training Officer, the incumbent will be responsible for the following duties: 1. Administration of the Language Learning Platform (Moodle): − Provide technical support to teachers and students, addressing questions and problems related to Moodle functionalities and plugins. − Coordinate with IT team for technical support and issue resolution. − Customize the platform interface and layout to align with the organization’s branding and user experience goals. − Assist teachers in setting up new courses, such as configuring course settings, themes, organizing content, and configuring course settings. − Create, modify, and manage user accounts for teachers and students. Assign appropriate roles and permissions. − Create user guides, tutorials, and documentation to assist teachers and students in navigating Moodle functionalities and provide training sessions on how to effectively use Moodle features. Provide continuous training and support to teachers as new functionalities are introduced. − Integrate external tools, plugins, and resources to enhance the functionality. Maintain and update the tools. − Ensure compatibility and seamless integration with the administrative platform. 2. Pedagogical support to teachers: – Assist in designing and maintaining learning content, such as elearning modules, language tests, job aids, and multimedia content including videos, interactive learning materials. Ensure that the content is engaging, interactive, and aligned with learning goals. – Provide logistical support for the organization and administration of tailor-made language courses. Assist the language team to determine the client’s needs and specific learning outcome of the tailor-made course, design the curriculum and evaluation system, select the appropriate instructional method, support the teachers to develop engaging content. – Guide interns and coordinate their tasks to provide optimal pedagogical support to teachers. 3. Communication and design: – In coordination with the language coordinator and the supervisors, prepare and update the content of all communication products, such as the website, administrative platform, and broadcasts, ensuring accuracy and quality in both English and French. – Proofread and revise French or English translation of communication products of CLM (broadcast, website, etc.) – Provide support to create visually engaging training materials and advertisement for the language learning platform, website, broadcasts, reports, presentations, etc. – Provide support in the organization and communication of external activities related to the promotion of multilingualism (language days for instance). – Assist with the production of ad hoc articles or communication products (for Iseek, UN Special, Annual Reports, etc.) 4. Administration of training activities and language tests – Manage and administer language tests. Collaborate with language experts to design test content and format; develop a variety of test items. Manage the test logistics and candidate registration. Compile test results and analyze test data. Communicate test results to candidates. – Provide assistance in the recruitment of interns for the LTP by preparing the job opening based on teachers’ needs, screening the candidates’ profiles and conducting the interviews. – Provide logistical support for the organization of summer language courses. – Organize the replacement of language teachers when absent. – Carry out other activities related to training administration when requested. 5. Data analytics – Produce surveys, statistics, and reports on learners’ results and evaluation. – Monitor the LTP dashboard and programme’s analytics. Make sure data is clean and error-free. – Gather regular feedback from users and stakeholders to continuously improve the learning experience. – Generate reports and analytics on the language learning platform (Moodle) user activity, course engagement, and other relevant data. – Identify trends and areas for improvement based on analytics data to better inform strategic decisions. 6. Other – Carry out other relevant tasks as required by the Training Officer in charge of the Administration of the LTP. – Act as back-up of the other LTP Training Assistant.

Competencies

PROFESSIONALISM: Demonstrates professional competence related to the administrative field of language training; demonstrates ability to use computer equipment and any Enterprise Resource Planning (ERP) system; shows pride in work and in achievements; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. COMMUNICATION: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; Understands applicability and limitations of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Not available.

Work Experience

A minimum of five (5) years of relevant experience in administrative or training field is required. The minimum years of relevant experience is reduced to three (3) for candidates who possess a first-level university degree or higher. Three (3) years within the UN Common System or a similar international organization is desirable. Experience in the use of Microsoft Office/Office 365 (Outlook, Word, Excel, Powerpoint) is desirable. Experience in the use of learning management systems (LMS) is desirable. Experience in surveys, statistics and data analysis is desirable. Experience in designing training material is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English and French is required. Knowledge of another official languages of the United Nations (Arabic, Chinese, Russian or Spanish) is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.