Org. Setting and Reporting

This position is located within the Financial Resources Management Service (FRMS), Division of Administration, United Nations Office at Geneva. The work is part of a dedicated team to provide payments and treasury services. The incumbent will report to the Senior bank investigator.

Responsibilities

– Captures and initiates bank investigations: reviews email messages and phone calls (and maintains bank investigations mailbox) emanating from internal clients (served business areas), such as complaints of non-receipt of funds, or delayed fund transfers; bank inquiries (from house bank accounts served by UNOG treasury); liaises with banks to initiate investigations for bank transactions (i.e. outgoing and incoming funds such as unable to be applied, non-receipt of funds, recall of funds); – Organizes and maintains shared electronic log for bank investigations (value date, amount, beneficiary, case assigned by bank, reason, outgoing-incoming messaging, business area, house bank, cashier, fees, details of payment): logs inquiries and logs returns; – Researches captured outgoing payments and incoming funds: obtains payment details, finds out how payment was disbursed/changed, identifies the reason of payment non-delivery, identifies bank chains for incoming funds, and discovers return reasons; – Carries out bank investigation steps: initiates return of erroneously received funds for treasurer’s approval; via secured B2B communication channels, inquires banks for details, provides additionally requested details for bank sanctions departments (beneficiary date of birth, place of birth, place of residence, address, nationality, passport, personal ID, purpose of payment, follows up to update missing/needed data, advises/provides additional information to colleagues in bank reconciliation and accounts payable recording returns and raising the repayment, drafts and prepares communications, carries out case closing procedures; – Contributes to statistics gathering about investigation cases, and resolution aging, as part of client service; – Assists in maintaining financial institution tables and bank chains (master data management task in SAP); – Provides input for bank requirements database entries (currency of payment, requirements for payee tax ID, payment method, disbursing house bank) so that payments are correctly made via Treasury systems and Swift.

Competencies

Professionalism: Knowledge of, and ability to apply financial rules, regulations and procedures in the United Nations or similar organization environment. Accounting knowledge to locate funds in GL and debit/credit SAP entries. Good knowledge of finance module in SAP and accounting procedures related to payments (also reversing payments). Good knowledge of fund transfer investigation rules with banks. Specialized knowledge of Swift system rules for messages MT103, MT200, MT199 series. Ability to construct bank chains for complicated banking payment instructions. Ability to maintain accurate records, review and interpret a wide variety of data. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines, and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Relevant training in bank payment systems is desirable.

Work Experience

At least seven (7) years of experience in banking or finance or related fields is required. Proven experience in payments or treasury operations (using SAP, treasury management system and online payment tools) is required. Experience in fund transfer area or in payment/bank investigation area is desirable. At least three (3) years of relevant experience within the UN Common System or another comparable International Organization, is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required and knowledge of French is required. Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.