Unit Head (IT Infrastructure)(P4)
JOB DETAIL
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant’s location.
Organizational Setting
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Infrastructure Services Section (ISS) is responsible for implementing, maintaining, and administering the ICT systems and services for high availability; designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world. The Section includes three Units: Network and Telecommunications, Enterprise Systems, and Security Systems.
Main Purpose
Reporting to the Section Head, the Unit Head advises on planning, design and implementation, and controls the installation and maintenance of IT infrastructure, contributing towards ensuring that the capacity, reliability and availability of IT infrastructure services meet the requirements of the organization. He/she leads a team of IT professionals and is responsible for providing technical leadership and resource management for IT infrastructure systems and services.
Role
The Unit Head is (a) a team leader provides guidance to the team member of the Unit; (b) a technical expert, provides technical advice for the planning, design, implementation and maintenance of IT infrastructure services; (c) a project manager/coordinator, soliciting inputs from other specialists in defining, planning and executing projects; and (d) an incident manager, handles and manage incidents and provide prompt resolutions.
Functions / Key Results Expected
Planning: supports the Section Head in planning and implementing annual work and resource plans. Together with the team, assess their applicability within the overall ICT strategy. Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issues.
Team Leadership: provides guidance and mentorship to the team members, motivate and encourage team members in order to achieve established work plan, resolve conflict situation and build an effective team environment promoting staff development.
Service Management: take overall responsibility for ensuring the availability, performance and security of services within agreed service levels. Together with the colleagues, lead the development of procedures and standards for the Agency-wide infrastructure.
Project Management: plan, monitor and control projects using the PRINCE2 methodology and/or Agile related methodologies.
Problem Solving: investigate and resolve problems for services within his/her own area of responsibility, delegate to team members as appropriate, following ITIL processes, manage major incidents and bring them to a satisfactory closure.
Competencies and Expertise
Core Competencies(Competency Framework)
| Name | Definition |
|---|---|
| Planning and Organizing | Sets clearly defined objectives for himself/herself and the team or Section. Identifies and organizes deployment of resources based on assessed needs, taking into account possible changing circumstances. Monitors team’s performance in meeting the assigned deadlines and milestones. |
| Communication | Encourages open communication and builds consensus. Uses tact and discretion in dealing with sensitive information, and keeps staff informed of decisions and directives as appropriate. |
| Achieving Results | Sets realistic targets for himself/herself and for the team; ensures availability of resources and supports staff members in achieving results. Monitors progress and performance; evaluates achievements and integrates lessons learned. |
| Teamwork | Encourages teamwork, builds effective teams and resolves problems by creating a supportive and collaborative team spirit, remaining mindful of the need to collaborate with people outside the immediate area of responsibility. |
Functional Competencies
| Name | Definition |
|---|---|
| Client orientation | Examines client plans and develops services and options to support ongoing relationships. Develops solutions that add value to the Agency’s programmes and operations. |
| Commitment to continuous process improvement | Assesses the effectiveness of functions and systems as well as current practices; streamlines standards and processes and develops innovative approaches to programme development and implementation. |
| Technical/scientific credibility | Provides guidance and advice in his/her area of expertise on the application of scientific/professional methods, procedures and approaches. |
Required Expertise
| Function | Name | Expertise Description |
|---|---|---|
| Information Technology | IT Hardware Installation and Maintenance | Experience in planning, design, installation and maintenance of IT infrastructure. |
| Information Technology | Information Security and Risk Management | Strong knowledge of IT and Information Security. Experience in implementing IT Security solutions while designing the infrastructure architecture. |
| Information Technology | Project Management | Experience in managing large and complex IT projects following Project Management methodology such as PMP or Prince2. |
Qualifications, Experience and Language skills
Master’s (advanced) Degree in Computer Science, IT Management or in a related field. A first level university degree in IT and related field, with two additional years of relevant experience may be considered in lieu of the advanced degree.
Internationally recognized certification in IT Project Management such as PMP or Prince2 is desirable.
Internationally recognized certification in IT Infrastructure Architecture is desirable.
Internationally recognized certification in IT/Information Security is desirable.
Minimum seven years of professional experience in a large and complex IT enterprise environment. These should include five years of hands-on configuration, administration and troubleshooting experience of IT infrastructure components.
Experience in planning, designing, implementation and maintenance of IT network, server, virtualization, storage and security infrastructure and emerging next generation IT infrastructure technologies.
Practical experience in implementing and managing cloud-based infrastructure and infrastructure as code solutions supported by agile work practices.
Practical experience in data driven reporting, automation and proactive IT infrastructure management.
Experience in IT service management and delivery based on ITIL service management standards, supporting innovation and managing change.
Experience with the formulation and delivery of IT projects using Prince2 or similar methodologies, including the management of related financial and human resources.
Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, English, French, Russian and Spanish) is an asset.
Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $77326 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 45777*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks’ annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/professional-staff/conditions
General Information
- The IAEA’s paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
- Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person’s race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
- The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
- Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity.
- The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.
Evaluation process
- The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
- Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.
Appointment information
- Appointment is subject to a satisfactory medical report.
- Staff members may be assigned to any location.
- Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
- The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.
