EUMETSAT continues its evolution from documentation management towards management of information. As an organisation, which develops and operates multi-years programmes the knowledge management is of tremendous importance.

Reporting to the Competence Area Manager for Information Management in the Process Assurance and Management Support Division (PRS), the post holder will be responsible for the EUMETSAT knowledge management framework. The successful candidate will have the opportunity to coordinate the implementation of a comprehensive and continuously evolving, knowledge management framework, in direct liaison and in close interaction with those responsible for the various knowledge management initiatives across EUMETSAT.

Together with stakeholders from the IM team; providing cross-organisational expertise, knowhow and support across EUMETSAT; and stakeholders from other teams, he/she will have a unique opportunity to contribute to the continuous improvement of a learning organisation.

• Establish a Knowledge Management Framework complementing already existing or identified components, such as e.g. communities of practice or oral archives;
• Coordinate and plan the end-to-end implementation of the Knowledge Management Framework in collaboration with relevant stakeholders;
• Support the Organisation in raising awareness about Knowledge Management principles and practices and integrating them into business activities;
• Develop, implement and maintain provisions for supporting the life cycle of knowledge in liaison with relevant stakeholders;

• Support the Organisation in selecting and implementing tools related to knowledge capture, sharing and retrieval, such as collaborative tools or search engines.
• Develop and implement programmes focused on fostering an organisational culture that supports learning and knowledge sharing in close co-operation with those responsible for training and change management at EUMETSAT;
• Assess the effectiveness of the Knowledge Management Framework on a regular basis and provide key performance indicators to EUMETSAT senior and line managers.

• Excellent knowledge of Knowledge Management principles, concepts and best practices;
• A minimum of 3 years demonstrated experience in designing and implementing knowledge management initiatives or activities;
• Good knowledge and experience with tools supporting knowledge sharing, capture and retrieval;
• Knowledge and experience with relevant standards or models (such as e.g. ISO 30301, ISO 30401);
• Good knowledge and practical experience in process modelling tools and techniques;
• Excellent communication and interpersonal skills, with a proven ability to apply these to working within, and across teams within the Organisation;
• Strong analytical and problem-solving abilities to identify and address knowledge-related challenges and find innovative solutions;
• Familiarity with the space industry or similar technology-intensive industry can be an asset.