CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow’s problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships. This combination enhances the livelihood trajectories and resilience of millions of resource-poor farmers, while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries. CIMMYT is a core CGIAR Research Center, a global research partnership for a food-secure future, dedicated to reducing poverty, enhancing food and nutrition security and improving natural resources.

For more information, visit cimmyt.org.

CIMMYT seeks to recruit dynamic and entushiastic professional as IT Support Specialist to be based in Harare, Zimbabwe.

Duties and Responsabilities:

• Diagnose, resolve and/or escalate problems in response to IT users reported incidents.

• Research, evaluate, and provide feedback on problematic trends and patterns in IT users support requirements.
• Educate coworkers about network security and best practices for computer usage.
• Utilize a ticketing system to log and track support requests, ensuring accurate and up-to-date documentation of incidents and resolutions.
• Install, configure, troubleshoot, and maintain IT users’ hardware and software, including first-level support to ERP-related problems.
• Analyze network load in Regional Office IT Infrastructure.
• Monitor network capacity and performance.
• Train final users in the basics of CIMMYT’s ERP operation.
• Execute related activities as assigned by immediate supervisor.
• Perform additional/other duties, as may be assigned by the supervisor and CIMMYT management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated.
• At least 4 years of experience in IT support or a related field.
• Experience in diagnosing and resolving escalated problems in response to IT users reported incidents.
• Experience in monitoring and troubleshooting network connectivity and resolving network problems.
• Familiarity with institutional information technology support policies and procedures.
• Strong technical troubleshooting and problem-solving skills.
• Proficiency in Windows operating systems is required. Knowledge of macOS and Linux will be considered an additional advantage. Familiarity with office productivity software is also expected.
• Knowledge of network protocols (TCP/IP, DNS, DHCP) and network troubleshooting tools.
• Familiarity with hardware and software installation, configuration, and troubleshooting.
• Familiarity with ERPs.
• Understanding of network security principles and best practices.
• Excellent communication and interpersonal skills for educating coworkers and providing support.
• Fluency in the English language.
• Strong organizational skills for managing inventory and coordinating support activities.
• The selected candidate must be able to demonstrate the following competencies: Analytical thinking, Customer service orientation, Adaptability and Collaboration.

Benefits

Candidates must apply online for IT Support Specialist, Z24252. Please apply online no later than December 10, 2024.

Applications must include a CV and a cover letter. Incomplete applications will not be taken into consideration.

Please note that only short-listed candidates will be contacted.

CIMMYT is an equal opportunity employer. It fosters a multicultural work environment that values gender equality, teamwork, and respect for diversity. Women are encouraged to apply.